Shipping and Delivery

Last updated: October 2, 2026

This page explains what happens between your payment and the box reaching you.

When it ships

Orders are prepared and dispatched within 2 business days of confirmed payment. You receive a confirmation email at checkout, and a second email with tracking once the parcel leaves us.

How long it takes

Delivery time depends on the carrier and the destination. Once dispatched, parcels typically arrive within 5 to 12 business days. The tracking link is the authoritative status — we see the same information you do.

Where it arrives

The parcel goes to the shipping address entered at checkout. Check it before confirming: once a parcel is dispatched we cannot redirect it. If you spot a mistake in the address, write to us the same day and we will try to stop the dispatch.

If it does not arrive

If the tracking has not moved for 7 business days, or the carrier marks the parcel as delivered and you do not have it, write to [email protected] with your order number. We open a claim with the carrier and keep you updated until it closes.

Damaged on arrival

Photograph the box and the item before discarding any packaging, and send the photos with your order number. Damage reported with photos within 7 days of delivery is replaced or refunded.

What is in the box

The box holds units that remained from a closed batch. The exact contents vary from box to box and are not chosen by the buyer. This is stated again in our Legal Disclaimers and in the Terms of Use.

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